A global comparative analysis of digital governance practices

Norma M. Riccucci, Marc Holzer

Research output: Chapter in Book/Report/Conference proceedingChapter


The literature shows that governments around the world have sought to improve their governing capabilities by developing and implementing strategic information and communication technologies (ICTs). The use of ICTs can provide citizens with greater access to government services, can promote transparency and accountability, and also streamline government expenditures. This research provides a comparative analysis of the practices of digital governance in large municipalities worldwide in 2005. Digital government includes both e-government and e-democracy. The research is based on an evaluation of a sample (n=81) of city websites globally in terms of two dimensions: delivery of public services and digital democracy. The official websites of each city were evaluated in their native languages. Based on the analysis of the 81 cities, Seoul, New York, Shanghai, Hong Kong, and Sydney represent the cities with the most effective e-governance systems.

Original languageEnglish (US)
Title of host publicationHandbook of Research on E-Services in the Public Sector
Subtitle of host publicationE-Government Strategies and Advancements
PublisherIGI Global
Number of pages13
ISBN (Print)9781615207893
StatePublished - 2010

All Science Journal Classification (ASJC) codes

  • Social Sciences(all)


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