A self-assessment scheme for an R&D organization based on ISO 9004:2000

Young Ha Hwang, Dong Young Kim, Myong Kee Jeong

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

Purpose: The purpose of this paper is to discuss a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. The presented self-assessment has been performed during internal audits based on quality management system in Electronics and Telecommunications Research Institute (ETRI) in Korea. Design/methodology/approach: In order to enhance the reliability of the self-assessment, the preliminary works such as training, workshop, case study and pre-assessment rating are performed in advance before self-assessment. Furthermore, this paper evaluates the reliability of self-assessment results using Cohen's Kappa coefficient and the observed agreement index. Findings: The results of this paper present that an organization's performance maturity level evolves sustainably through self-assessment scheme and processes. Practical implications: These results and lessons learned will be very useful to the organization that intends to enhance the performance of its R&D projects and processes and improve its processes continuously. Originality/value: ISO 9004:2000 presents the guidelines of self-assessment for the organization that intend to continually improve its performance considering the effectiveness and efficiency of a quality management system. According to ISO 9004, the range and depth of self-assessment should be planned in relation to the organization's objectives and priorities. This paper discusses a self-assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000.

Original languageEnglish (US)
Pages (from-to)177-193
Number of pages17
JournalInternational Journal of Quality and Reliability Management
Volume29
Issue number2
DOIs
StatePublished - Jan 1 2012

All Science Journal Classification (ASJC) codes

  • Business, Management and Accounting(all)
  • Strategy and Management

Keywords

  • ISO 9004
  • Quality management
  • R&D management
  • R&D process
  • Self assessment

Fingerprint Dive into the research topics of 'A self-assessment scheme for an R&D organization based on ISO 9004:2000'. Together they form a unique fingerprint.

Cite this