@inbook{1470fbab1ece420993b6841f17867064,
title = "Affective displays in e-mail communication: Evidence from the lab and the field",
abstract = "This chapter explores how electronic affective displays may influence individual perceptions, behavior and performance by conducting an exploratory analysis using a sample of real work emails (study 1), along with a laboratory experiment (study 2). The findings from both studies indicate that positive affective displays may have a stronger impact on individual perceptions (study 1) and invoke greater reciprocity from electronic partners (study 2) than negative affective displays. Moreover, some interesting gender effects with respect to affective displays and individual negotiation performance are observed. The implications for the field, along with limitations of the current research, are discussed.",
keywords = "Affective displays, Electronic communication, Field study, Negotiation experiment",
author = "Belkin, {Liuba Y.} and Kurtzberg, {Terri R.}",
year = "2013",
doi = "10.1108/S1746-9791(2013)0000009017",
language = "English (US)",
isbn = "9781781908884",
series = "Research on Emotion in Organizations",
pages = "279--308",
editor = "Wilfred Zerbe and Neal Ashkanasy and Charmine Hartel",
booktitle = "Individual Sources, Dynamics, and Expressions of Emotion",
}