Assessing client satisfaction with vocational rehabilitation services: A focus group project

Ellen Ball Nalven, Janice Oursler, William Green, Norma Cordeiro

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

Under the Rehabilitation Act Amendments of 1998, State Rehabilitation Councils (SRC) serve as oversight and advisory bodies to state vocational rehabilitation (VR) agencies including evaluating program effectiveness. Working in partnership with a university rehabilitation counseling program, one SRC implemented a qualitative approach to evaluation through the use of focus groups to gain information about client satisfaction and areas of concern with state VR agency services. Results showed that while overall satisfaction was generally high, areas of concern included the Individual Plan for Employment (IPE) process, knowledge of available VR services, and the need for more job placement services.

Original languageEnglish (US)
Pages (from-to)63-79
Number of pages17
JournalAmerican Journal of Psychiatric Rehabilitation
Volume8
Issue number1
DOIs
StatePublished - Jan 1 2005

All Science Journal Classification (ASJC) codes

  • Rehabilitation
  • Psychiatry and Mental health

Keywords

  • Consumer satisfaction
  • Disabilities
  • Employment satisfaction
  • Focus groups
  • Graduate education
  • Program evaluation
  • Rehabilitation counseling
  • State rehabilitation council
  • Vocational rehabilitation
  • Vocational satisfaction

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