Beyond universal service: Characteristics of Americans without telephones, 1980-1993

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Abstract

This paper explores the characteristics of Americans who lack home telephone service by drawing on FCC and Census data covering the period 1980-1993. It focuses on groups who have experienced lower than average telephone penetration per household - the elderly, the poor, women and children, blacks and Hispanics, and rural Americans. Income was found to be the single most influential factor in predicting the presence of a telephone in the home, although strong mitigating factors were also identified. Low penetration rates were found among women single heads of households. Low rates were also found among the two minorities studied in comparison with the white majority, even when controlled for income. Finally, the elderly, once thought to suffer from isolation, were found to enjoy higher than average telephone penetration rates. The paper concludes with a brief discussion of lingering questions and proposes considerations for policies that might lead to higher levels of participation.

Original languageEnglish (US)
Pages (from-to)477-485
Number of pages9
JournalTelecommunications Policy
Volume19
Issue number6
DOIs
StatePublished - Aug 1995
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Human Factors and Ergonomics
  • Information Systems
  • Electrical and Electronic Engineering

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