TY - JOUR
T1 - Cases, scripts, and information-seeking strategies
T2 - On the design of interactive information retrieval systems
AU - Belkin, Nicholas J.
AU - Cool, Colleen
AU - Stein, Adelheit
AU - Thiel, Ulrich
PY - 1995
Y1 - 1995
N2 - The support of effective interaction of the user with the other components of the system is a central problem for information retrieval. In this paper, we present a theory of such interactions taking place within a space of information-seeking strategies, and discuss how such a concept can be used to design for effective interaction. In particular, we propose a model of information retrieval system design based on the ideas of: a multidimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information-seeking dialogues; anti, scripts as distinguished prototypical cases. We demonstrate the use of this model by discussing in some detail the MERIT system, a prototype information retrieval system, that incorporates these design principles.
AB - The support of effective interaction of the user with the other components of the system is a central problem for information retrieval. In this paper, we present a theory of such interactions taking place within a space of information-seeking strategies, and discuss how such a concept can be used to design for effective interaction. In particular, we propose a model of information retrieval system design based on the ideas of: a multidimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information-seeking dialogues; anti, scripts as distinguished prototypical cases. We demonstrate the use of this model by discussing in some detail the MERIT system, a prototype information retrieval system, that incorporates these design principles.
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U2 - 10.1016/0957-4174(95)00011-W
DO - 10.1016/0957-4174(95)00011-W
M3 - Article
AN - SCOPUS:0029505602
SN - 0957-4174
VL - 9
SP - 379
EP - 395
JO - Expert Systems with Applications
JF - Expert Systems with Applications
IS - 3
ER -