Cases, scripts, and information-seeking strategies: On the design of interactive information retrieval systems

Nicholas J. Belkin, Colleen Cool, Adelheit Stein, Ulrich Thiel

Research output: Contribution to journalArticlepeer-review

208 Scopus citations

Abstract

The support of effective interaction of the user with the other components of the system is a central problem for information retrieval. In this paper, we present a theory of such interactions taking place within a space of information-seeking strategies, and discuss how such a concept can be used to design for effective interaction. In particular, we propose a model of information retrieval system design based on the ideas of: a multidimensional space of information-seeking strategies; dialogue structures for information seeking; cases of specific information-seeking dialogues; anti, scripts as distinguished prototypical cases. We demonstrate the use of this model by discussing in some detail the MERIT system, a prototype information retrieval system, that incorporates these design principles.

Original languageEnglish (US)
Pages (from-to)379-395
Number of pages17
JournalExpert Systems With Applications
Volume9
Issue number3
DOIs
StatePublished - 1995

All Science Journal Classification (ASJC) codes

  • Engineering(all)
  • Computer Science Applications
  • Artificial Intelligence

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