Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis

Ann A. Murphy, Sean Karyczak, Joni N. Dolce, Michelle Zechner, Francine Bates, Kenneth J. Gill, Pamela Rothpletz-Puglia

Research output: Contribution to journalArticlepeer-review

Abstract

This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.

Original languageEnglish (US)
Pages (from-to)111-120
Number of pages10
JournalCommunity Mental Health Journal
Volume57
Issue number1
DOIs
StatePublished - Jan 2021

All Science Journal Classification (ASJC) codes

  • Health(social science)
  • Public Health, Environmental and Occupational Health
  • Psychiatry and Mental health

Keywords

  • Behavioral health
  • COVID-19
  • Content analysis
  • Service delivery
  • Telehealth

Fingerprint Dive into the research topics of 'Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis'. Together they form a unique fingerprint.

Cite this