TY - JOUR
T1 - Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19
T2 - A Qualitative Analysis
AU - Murphy, Ann A.
AU - Karyczak, Sean
AU - Dolce, Joni N.
AU - Zechner, Michelle
AU - Bates, Francine
AU - Gill, Kenneth J.
AU - Rothpletz-Puglia, Pamela
N1 - Funding Information:
This work was support by the Substance Abuse and Mental Health Services Administration (SAMHSA) Cooperative Agreement 1H79SM081783-01.
PY - 2021/1
Y1 - 2021/1
N2 - This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.
AB - This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.
KW - Behavioral health
KW - COVID-19
KW - Content analysis
KW - Service delivery
KW - Telehealth
UR - http://www.scopus.com/inward/record.url?scp=85093938849&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85093938849&partnerID=8YFLogxK
U2 - 10.1007/s10597-020-00731-3
DO - 10.1007/s10597-020-00731-3
M3 - Article
C2 - 33095331
AN - SCOPUS:85093938849
VL - 57
SP - 111
EP - 120
JO - Community Mental Health Journal
JF - Community Mental Health Journal
SN - 0010-3853
IS - 1
ER -