@inproceedings{39fab55ba0bd4903a52bdc41f0071622,
title = "Cognitive task analysis, interface design, and technical troubleshooting",
abstract = "We propose a model of interface design that makes use of two interdependent levels of cognitive analysis: 1) the study of the criterion task through an analysis of expert/novice differences and; 2) the application of a GOMS analysis to a working interface design. We review this dual analysis in the context of HYDRIVE, a video-disc based intelligent tutoring system designed to facilitate the development of troubleshooting skills for aircraft hydraulics systems. The initial cognitive task analysis enabled the identification of critical troubleshooting skills and troubleshooting procedures. We find, though, that even with an in-depth initial cognitive task analysis, the GOMS interface analysis resulted in significant and beneficial design changes.",
keywords = "Cognitive task analysis, Hydraulics maintenance, Intelligent tutoring system, Interface design, Troubleshooting",
author = "Steinberg, {Linda S.} and Gitomer, {Drew H.}",
note = "Publisher Copyright: {\textcopyright} 1992 ACM.; 1st International Conference on Intelligent User Interfaces, IUI 1993 ; Conference date: 04-01-1993 Through 07-01-1993",
year = "1993",
month = feb,
day = "1",
doi = "10.1145/169891.169965",
language = "English (US)",
series = "International Conference on Intelligent User Interfaces, Proceedings IUI",
publisher = "Association for Computing Machinery",
pages = "185--191",
editor = "Gray, {Wayne D.} and Hefley, {William E.} and Dianne Murray",
booktitle = "Proceedings of the 1st International Conference on Intelligent User Interfaces, IUI 1993",
}