Designing Word Filter Tools for Creator-led Comment Moderation

Shagun Jhaver, Quan Ze Chen, Detlef Knauss, Amy X. Zhang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations


Online social platforms centered around content creators often allow comments on content, where creators can then moderate the comments they receive. As creators can face overwhelming numbers of comments, with some of them harassing or hateful, platforms typically provide tools such as word filters for creators to automate aspects of moderation. From needfinding interviews with 19 creators about how they use existing tools, we found that they struggled with writing good filters as well as organizing and revising their filters, due to the difficulty of determining what the filters actually catch. To address these issues, we present FilterBuddy, a system that supports creators in authoring new filters or building from pre-made ones, as well as organizing their filters and visualizing what comments are captured by them over time. We conducted an early-stage evaluation of FilterBuddy with YouTube creators, finding that participants see FilterBuddy not just as a moderation tool, but also a means to organize their comments to better understand their audiences.

Original languageEnglish (US)
Title of host publicationCHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450391573
StatePublished - Apr 29 2022
Externally publishedYes
Event2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
Duration: Apr 30 2022May 5 2022

Publication series

NameConference on Human Factors in Computing Systems - Proceedings


Conference2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/TerritoryUnited States
CityVirtual, Online

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software


  • FilterBuddy
  • YouTube
  • content creators
  • content moderation
  • human-computer integration
  • online harassment
  • platform governance


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