E-mail communication and group cooperation in mixed motive contexts

Charles E. Naquin; Terri R. Kurtzberg; Liuba Y. Belkin

doi:10.1007/s11211-008-0084-x

E-mail communication and group cooperation in mixed motive contexts

Charles E. Naquin, Terri R. Kurtzberg, Liuba Y. Belkin

Rutgers Business School, Management & Global Business

Research output: Contribution to journal › Article › peer-review

22 Scopus citations

Abstract

Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

Original language	English (US)
Pages (from-to)	470-489
Number of pages	20
Journal	Social Justice Research
Volume	21
Issue number	4
DOIs	https://doi.org/10.1007/s11211-008-0084-x
State	Published - Dec 2008

All Science Journal Classification (ASJC) codes

Anthropology
Sociology and Political Science
Law

Keywords

Cooperation
Decision-making
E-mail
Group work
Social dilemmas

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10.1007/s11211-008-0084-x

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abstract = "Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.",

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author = "Naquin, {Charles E.} and Kurtzberg, {Terri R.} and Belkin, {Liuba Y.}",

note = "Funding Information: Acknowledgments We would like to thank the Rutgers Business School Research Resource Committee and the Rutgers Business School Technology Management Research Center for grants that supported this research. We also wish to express our appreciation to Sandra Cha, Jennifer Mueller, John Jost, and three anonymous reviewers for helpful comments and suggestions on this paper.",

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AU - Naquin, Charles E.

AU - Kurtzberg, Terri R.

AU - Belkin, Liuba Y.

N1 - Funding Information: Acknowledgments We would like to thank the Rutgers Business School Research Resource Committee and the Rutgers Business School Technology Management Research Center for grants that supported this research. We also wish to express our appreciation to Sandra Cha, Jennifer Mueller, John Jost, and three anonymous reviewers for helpful comments and suggestions on this paper.

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N2 - Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

AB - Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

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KW - Decision-making

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KW - Group work

KW - Social dilemmas

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E-mail communication and group cooperation in mixed motive contexts

Abstract

All Science Journal Classification (ASJC) codes

Keywords

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