E-mail communication and group cooperation in mixed motive contexts

Charles E. Naquin, Terri R. Kurtzberg, Liuba Y. Belkin

Research output: Contribution to journalArticlepeer-review

22 Scopus citations


Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being noncooperative. Feelings of justification mediated the relationship between communication media and the decision to cooperate or not.

Original languageEnglish (US)
Pages (from-to)470-489
Number of pages20
JournalSocial Justice Research
Issue number4
StatePublished - Dec 2008

All Science Journal Classification (ASJC) codes

  • Anthropology
  • Sociology and Political Science
  • Law


  • Cooperation
  • Decision-making
  • E-mail
  • Group work
  • Social dilemmas


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