Examining the characteristics and challenges of professional services: A sector specific study of us consultancy

Matthew C. Walsman; Alistair Brandon-Jones; Michael Lewis; Rohit Verma

doi:10.5465/AMBPP.2015.292

Examining the characteristics and challenges of professional services: A sector specific study of us consultancy

Matthew C. Walsman, Alistair Brandon-Jones, Michael Lewis, Rohit Verma

Research output: Contribution to conference › Paper › peer-review

Abstract

We examine extant conceptualizations of professional services operations management (PSOM) using mixed-method data (semi-structured interview, focus group, and a best-worst choice experimental survey) collected from consultants in the US hospitality sector. Analysis supports the need for a more contingent perspective of PSOM, rather than the 'one-size-fits-All' model common today.

Original language	English (US)
Pages	1437-1442
Number of pages	6
DOIs	https://doi.org/10.5465/AMBPP.2015.292
State	Published - 2015
Externally published	Yes
Event	75th Annual Meeting of the Academy of Management, AOM 2015 - Vancouver, Canada Duration: Aug 7 2015 → Aug 11 2015

Other

Other	75th Annual Meeting of the Academy of Management, AOM 2015
Country/Territory	Canada
City	Vancouver
Period	8/7/15 → 8/11/15

All Science Journal Classification (ASJC) codes

Management Information Systems
Management of Technology and Innovation
Industrial relations

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10.5465/AMBPP.2015.292

Cite this

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title = "Examining the characteristics and challenges of professional services: A sector specific study of us consultancy",

abstract = "We examine extant conceptualizations of professional services operations management (PSOM) using mixed-method data (semi-structured interview, focus group, and a best-worst choice experimental survey) collected from consultants in the US hospitality sector. Analysis supports the need for a more contingent perspective of PSOM, rather than the 'one-size-fits-All' model common today.",

author = "Walsman, {Matthew C.} and Alistair Brandon-Jones and Michael Lewis and Rohit Verma",

year = "2015",

doi = "10.5465/AMBPP.2015.292",

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AU - Walsman, Matthew C.

AU - Brandon-Jones, Alistair

AU - Lewis, Michael

AU - Verma, Rohit

PY - 2015

Y1 - 2015

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AB - We examine extant conceptualizations of professional services operations management (PSOM) using mixed-method data (semi-structured interview, focus group, and a best-worst choice experimental survey) collected from consultants in the US hospitality sector. Analysis supports the need for a more contingent perspective of PSOM, rather than the 'one-size-fits-All' model common today.

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DO - 10.5465/AMBPP.2015.292

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Y2 - 7 August 2015 through 11 August 2015

ER -

Examining the characteristics and challenges of professional services: A sector specific study of us consultancy

Abstract

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All Science Journal Classification (ASJC) codes

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