Filling the holes: Work schedulers as job crafters of employment practice in longterm health care

Ellen Ernst Kossek, Matthew M. Piszczek, Kristie L. McAlpine, Leslie B. Hammer, Lisa Burke

Research output: Contribution to journalArticlepeer-review

19 Scopus citations


Although work schedulers serve an organizational role influencing decisions about balancing conflicting stakeholder interests over schedules and staffing, scheduling has primarily been described as an objective activity or individual job characteristic. The authors use the lens of job crafting to examine how schedulers in 26 health care facilities enact their roles as they "fill holes" to schedule workers. Qualitative analysis of interview data suggests that schedulers expand their formal scope and influence to meet their interpretations of how to manage stakeholders (employers, workers, and patients). The authors analyze variations in the extent of job crafting (cognitive, physical, relational) to broaden role repertoires. They find evidence that some schedulers engage in rule-bound interpretation to avoid role expansion. They also identify four types.

Original languageEnglish (US)
Pages (from-to)961-990
Number of pages30
JournalIndustrial and Labor Relations Review
Issue number4
StatePublished - Aug 2016
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Strategy and Management
  • Organizational Behavior and Human Resource Management
  • Management of Technology and Innovation


  • Health care
  • Long-term health care
  • Schedule control
  • Staffing
  • Work hours
  • Work scheduling
  • Work-family
  • Work-life
  • Working time
  • Workplace flexibility


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