How effective is digital governance worldwide?

Norma Riccucci, Marc Holzer

Research output: Chapter in Book/Report/Conference proceedingConference contribution


There is a good deal of research on the efforts of governments across the globe to improve their governing capabilities by developing and implementing strategic information and communication technologies (ICTs). This research provides a comparative analysis of the practices of digital governance in large municipalities worldwide in 2005. The research is based on an evaluation of a sample (n=81) of city websites globally in terms of two dimensions: delivery of public services and digital democracy. The official websites of each city were evaluated in their native languages. Based on the analysis of the 81 cities, Seoul, New York, Shanghai, Hong Kong, and Sydney represent the cities with the most effective e-governance systems.

Original languageEnglish (US)
Title of host publicationProceedings of 4th International Conference on e-Government, ICEG 2008
EditorsDan Remenyi
PublisherAcademic Conferences Limited
Number of pages11
ISBN (Electronic)9781906638207
StatePublished - 2008
Event4th International Conference on e-Government, ICEG 2008 - Melbourne, Australia
Duration: Oct 23 2008Oct 24 2008

Publication series

NameProceedings of 4th International Conference on e-Government, ICEG 2008


Conference4th International Conference on e-Government, ICEG 2008

All Science Journal Classification (ASJC) codes

  • Computer Networks and Communications
  • Business and International Management
  • Management of Technology and Innovation


  • Citizen participation
  • Digital democracy
  • Digital governance
  • E-governance


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