How to Increase the Customer Experience by the Usage of Remote Control Robot Concierge Solutions

Keyphrases

• Remote Robot 100%
• Customer Experience 100%
• Social Presence 100%
• Concierge 100%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 50%
• Technology Acceptance Model 2 (TAM2) 50%
• Pre-recorded 50%
• Service Experience 50%
• Emotional Appeals 50%
• Hospitality Industry 50%

Computer Science

• Customer Experience 100%
• Robot Control 100%
• Robotics 100%
• Robot 40%
• Social Presence 40%
• Fundamental Importance 20%
• Positive Effect 20%
• Extended Version 20%
• Structural Equation 20%
• Providing Service 20%
• Indirect Effect 20%

Psychology

• Robotics 100%