Human-machine collaboration for content regulation: The case of reddit automoderator

Shagun Jhaver, Iris Birman, Eric Gilbert, Amy Bruckman

Research output: Contribution to journalArticlepeer-review

83 Scopus citations

Abstract

What one may say on the internet is increasingly controlled by a mix of automated programs, and decisions made by paid and volunteer human moderators. On the popular social media site Reddit, moderators heavily rely on a configurable, automated program called "Automoderator" (or "Automod"). How do moderators use Automod? What advantages and challenges does the use of Automod present? We participated as Reddit moderators for over a year, and conducted interviews with 16 moderators to understand the use of Automod in the context of the sociotechnical system of Reddit. Our findings suggest a need for audit tools to help tune the performance of automated mechanisms, a repository for sharing tools, and improving the division of labor between human and machine decision making. We offer insights that are relevant to multiple stakeholders-creators of platforms, designers of automated regulation systems, scholars of platform governance, and content moderators.

Original languageEnglish (US)
Article number31
JournalACM Transactions on Computer-Human Interaction
Volume26
Issue number5
DOIs
StatePublished - Jul 2019
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction

Keywords

  • Automated moderation
  • Automod
  • Content moderation
  • Future of work
  • Mixed initiative
  • Platform governance

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