ICT as a buffer to change: A case study of the Seoul metropolitan governments Dasan call center

Keyphrases

• Information Communication Technology 100%
• Call Center 100%
• Dasan 100%
• Seoul Metropolitan Government 100%
• Seoul 33%
• Information Technology Use 33%
• Inter-organizational Learning 33%
• External Accountability 33%
• Citizen Interaction 33%
• Spur 16%
• Government Officials 16%
• Technology Projects 16%
• Administrative Process 16%
• Government Information 16%
• Government Competition 16%
• Centre Manager 16%
• Government Communication 16%

Social Sciences

• Information and Communication Technologies 100%
• Call Center 100%
• Organizational Learning 33%
• Korea 16%
• Government Information 16%