@inproceedings{dda5af8363e0419b98b12f2ce607342c,
title = "{"}If Someone Downvoted My Posts - That'd Be the End of the World{"}: Designing Safer Online Spaces for Trauma Survivors",
abstract = "Trauma is a common experience affecting over 70 percent of adults globally, with many survivors seeking support from online communities. Yet few studies explore the online experiences of muted groups who lack the words to name or describe their trauma. We pull from 29 in-depth interviews with muted trauma survivors who belong to online communities where trauma narratives are commonplace. Using a spinning top metaphor, we model the sociotechnical nature of the disclosure decision-making process, uncovering new affordances, such as indirect feedback and transportability in online platforms. Findings challenge prior notions of community engagement and algorithmic filter bubbles, highlighting the potential for algorithmic filters to counteract societal filters for muted groups. We conclude with design recommendations to make online spaces safer for trauma survivors.",
keywords = "Disclosure, disclosure decision-making, disclosure production, lurking, mental health, nondisclosure, social support, trauma, trauma-care tools, trauma-informed computing, true crime, web sleuthing",
author = "Casey Randazzo and Tawfiq Ammari",
note = "Publisher Copyright: {\textcopyright} 2023 ACM.; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 ; Conference date: 23-04-2023 Through 28-04-2023",
year = "2023",
month = apr,
day = "19",
doi = "10.1145/3544548.3581453",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems",
}