In-Store Cold Chain Failures: Food Safety Considerations

Arturo E. Osorio, Maria G. Corradini, Grace Dewi

Research output: Contribution to journalArticlepeer-review

5 Scopus citations


In-store temperature controlled distribution channels (i.e., in-store cold chains) are a retailing critical factor to ensure the safety of food products. Our study seeks to understand the role that access to standardized knowledge, in-store cold chain practices, and the interaction of those two have on the integrity of in-store cold chains. We develop a model to assess the impact of knowledge in preventing in-store cold chain disruptions, introduce the concept of latent failure (i.e., a nonidentified failure that allows for the unexpected deterioration of products ahead of their expiration date), and use a knowledge-based perspective to conceptualize how disruptions in the cold chain affect the safety and quality of food sold at retailers. We analyze a primary dataset generated over two years of field observations in four socioeconomically distinct urban neighborhoods using a partial least squares path model. Implications are discussed.

Original languageEnglish (US)
Pages (from-to)153-170
Number of pages18
JournalJournal of Marketing Channels
Issue number3-4
StatePublished - Oct 2 2017

All Science Journal Classification (ASJC) codes

  • Marketing


  • Argentina
  • cold chain
  • food safety
  • food security
  • in-store logistics
  • retailing
  • service failure
  • urban environment

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