Linking Transparency to Trust in Government and Voice

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69 Scopus citations


The objective of this study is to provide a more nuanced assessment of the relationship between public sector transparency and trust in government. Specifically, we examine how different tools used to enhance transparency—social media and e-government websites—relate to citizens’ perceptions of government trustworthiness. We then examine how these relationships vary according to how frequently citizens exercise voice. Findings indicate respondents’ use of public sector social media is positively related to perceptions of government trustworthiness. E-government website use lacks a significant relationship to perceptions of government trustworthiness. However, a strong negative relationship emerged between e-government website use and perceptions of trustworthiness as respondents’ frequency of voice increased.

Original languageEnglish (US)
Pages (from-to)520-537
Number of pages18
JournalAmerican Review of Public Administration
Issue number5
StatePublished - Jul 1 2017
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Sociology and Political Science
  • Public Administration
  • Marketing


  • e-government
  • international public administration/governance
  • public administration
  • transparency


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