@misc{58d028090e89416bb2e41e9eee316183,
title = "On the trail of the elusive non-user: What research in virtual reference environments reveals",
author = "Connaway, {Lynn Silipigni} and Radford, {Marie L.} and Dickey, {Timothy J.}",
year = "2008",
month = dec,
day = "1",
language = "English (US)",
volume = "34",
pages = "25--28",
journal = "Bulletin of the American Society for Information Science and Technology",
issn = "1931-6550",
publisher = "American Society for Information Science & Technology",
}