One Year In: A Survey of Public Services Librarians on the Effects of the COVID-19 Pandemic

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9 Scopus citations


The author surveyed 145 librarians regarding the impact of the COVID-19 pandemic. The findings suggest the pandemic’s effects have not been evenly distributed geographically, or among different types of workers. Some feel that the crisis has helped libraries expand services, while others worry that it has hurt their abilities to interact with users. In addition to introducing new challenges, the pandemic has uncovered inequities within the profession, furthered communication and decision-making gaps, and precipitated ongoing budgetary shortfalls. The past year has also affected librarians on a personal level, increasing stress and dissatisfaction. On the other hand, communication between colleagues may have improved through the use of online tools and remote/flexible work could have positive long-term implications.

Original languageEnglish (US)
Pages (from-to)776-792
Number of pages17
JournalJournal of Library Administration
Issue number7
StatePublished - 2021

All Science Journal Classification (ASJC) codes

  • Public Administration
  • Library and Information Sciences


  • academic libraries
  • academic library demographics
  • budgets
  • communication
  • COVID-19
  • pandemic
  • personnel


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