Persuasion by peer or expert for web search

Yiwei Wang, Jiqun Liu, Soumik Mandal, Chirag Shah

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Users look for information to achieve a goal situated in a social context. When searching for information, they may take advice from others regarding how to search. While Web searching has been extensively studied with regard to the task aspects and system aspects, the impacts of others’ advice on their search behaviors have been understudied. This study examines the persuasiveness of two sources of search advice - cognitive authority and peer advice - in respect to their influences on search behaviors. Thirty-one college students were randomly assigned to three groups that received search advice from different people. The findings show significant differences in their Web search behaviors between the control group and the two treatment groups.

Original languageEnglish (US)
Title of host publicationCSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages225-228
Number of pages4
ISBN (Electronic)9781450360180
DOIs
StatePublished - Oct 30 2018
Event21st ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2018 - Jersey City, United States
Duration: Nov 3 2018Nov 7 2018

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference21st ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2018
Country/TerritoryUnited States
CityJersey City
Period11/3/1811/7/18

All Science Journal Classification (ASJC) codes

  • Software
  • Computer Networks and Communications
  • Human-Computer Interaction

Keywords

  • Cognitive authority
  • Peer advice
  • Search behaviors
  • Web search persuasion

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