TY - GEN
T1 - Predicting total quality management in New Zealand
T2 - 3rd European and Mediterranean Conference on Information Systems, EMCIS 2006
AU - Haar, Jarrod
AU - Spell, Chester
PY - 2006
Y1 - 2006
N2 - This paper examined the adoption of total quality management (TQM) by 228 New Zealand enterprises of all sizes, ranging from one employee to 8,800. Overall, 33% of firms in New Zealand used TQM, with an additional 5% of firms no longer using TQM. This indicates strong TQM adoption rates by current international standards. Factors tested to predict TQM adoption were organisational size, workplace autonomy, performance standards, use of teams and group problem solving. All these direct effects were supported. Further, the interacting effect of organisational size on these factors and TQM adoption was tested, with all effects significantly interacted by organisational size. When workplace autonomy, performance standards, use of teams and group problem solving factors were high for larger firms, they were all more likely to adopt TQM than larger firms with low values for these predictor factors. As a result, strong support was found for the interacting effect of organisational size. The implications for organisations and future research are discussed.
AB - This paper examined the adoption of total quality management (TQM) by 228 New Zealand enterprises of all sizes, ranging from one employee to 8,800. Overall, 33% of firms in New Zealand used TQM, with an additional 5% of firms no longer using TQM. This indicates strong TQM adoption rates by current international standards. Factors tested to predict TQM adoption were organisational size, workplace autonomy, performance standards, use of teams and group problem solving. All these direct effects were supported. Further, the interacting effect of organisational size on these factors and TQM adoption was tested, with all effects significantly interacted by organisational size. When workplace autonomy, performance standards, use of teams and group problem solving factors were high for larger firms, they were all more likely to adopt TQM than larger firms with low values for these predictor factors. As a result, strong support was found for the interacting effect of organisational size. The implications for organisations and future research are discussed.
KW - Group problem solving
KW - Interaction effects
KW - Organisational size
KW - Performance standards
KW - Teams
KW - Total quality management
KW - Workplace autonomy
UR - http://www.scopus.com/inward/record.url?scp=84857519645&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84857519645&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84857519645
SN - 1902316460
SN - 9781902316468
T3 - Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2006
BT - Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2006
Y2 - 6 July 2006 through 7 July 2006
ER -