TY - GEN
T1 - Situating search
AU - Shah, Chirag
AU - Bender, Emily M.
N1 - Publisher Copyright:
© 2022 ACM.
PY - 2022/3/14
Y1 - 2022/3/14
N2 - Search systems, like many other applications of machine learning, have become increasingly complex and opaque. The notions of relevance, usefulness, and trustworthiness with respect to information were already overloaded and often difficult to articulate, study, or implement. Newly surfaced proposals that aim to use large language models to generate relevant information for a user's needs pose even greater threat to transparency, provenance, and user interactions in a search system. In this perspective paper we revisit the problem of search in the larger context of information seeking and argue that removing or reducing interactions in an effort to retrieve presumably more relevant information can be detrimental to many fundamental aspects of search, including information verification, information literacy, and serendipity. In addition to providing suggestions for counteracting some of the potential problems posed by such models, we present a vision for search systems that are intelligent and effective, while also providing greater transparency and accountability.
AB - Search systems, like many other applications of machine learning, have become increasingly complex and opaque. The notions of relevance, usefulness, and trustworthiness with respect to information were already overloaded and often difficult to articulate, study, or implement. Newly surfaced proposals that aim to use large language models to generate relevant information for a user's needs pose even greater threat to transparency, provenance, and user interactions in a search system. In this perspective paper we revisit the problem of search in the larger context of information seeking and argue that removing or reducing interactions in an effort to retrieve presumably more relevant information can be detrimental to many fundamental aspects of search, including information verification, information literacy, and serendipity. In addition to providing suggestions for counteracting some of the potential problems posed by such models, we present a vision for search systems that are intelligent and effective, while also providing greater transparency and accountability.
KW - Information Seeking Strategies
KW - Language models
KW - Search models
UR - http://www.scopus.com/inward/record.url?scp=85127450966&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85127450966&partnerID=8YFLogxK
U2 - 10.1145/3498366.3505816
DO - 10.1145/3498366.3505816
M3 - Conference contribution
AN - SCOPUS:85127450966
T3 - CHIIR 2022 - Proceedings of the 2022 Conference on Human Information Interaction and Retrieval
SP - 221
EP - 232
BT - CHIIR 2022 - Proceedings of the 2022 Conference on Human Information Interaction and Retrieval
PB - Association for Computing Machinery, Inc
T2 - 7th ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2022
Y2 - 14 March 2022 through 18 March 2022
ER -