Situating search

Chirag Shah, Emily M. Bender

Research output: Chapter in Book/Report/Conference proceedingConference contribution

71 Scopus citations

Abstract

Search systems, like many other applications of machine learning, have become increasingly complex and opaque. The notions of relevance, usefulness, and trustworthiness with respect to information were already overloaded and often difficult to articulate, study, or implement. Newly surfaced proposals that aim to use large language models to generate relevant information for a user's needs pose even greater threat to transparency, provenance, and user interactions in a search system. In this perspective paper we revisit the problem of search in the larger context of information seeking and argue that removing or reducing interactions in an effort to retrieve presumably more relevant information can be detrimental to many fundamental aspects of search, including information verification, information literacy, and serendipity. In addition to providing suggestions for counteracting some of the potential problems posed by such models, we present a vision for search systems that are intelligent and effective, while also providing greater transparency and accountability.

Original languageEnglish (US)
Title of host publicationCHIIR 2022 - Proceedings of the 2022 Conference on Human Information Interaction and Retrieval
PublisherAssociation for Computing Machinery, Inc
Pages221-232
Number of pages12
ISBN (Electronic)9781450391863
DOIs
StatePublished - Mar 14 2022
Event7th ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2022 - Virtual, Online, Germany
Duration: Mar 14 2022Mar 18 2022

Publication series

NameCHIIR 2022 - Proceedings of the 2022 Conference on Human Information Interaction and Retrieval

Conference

Conference7th ACM SIGIR Conference on Human Information Interaction and Retrieval, CHIIR 2022
Country/TerritoryGermany
CityVirtual, Online
Period3/14/223/18/22

All Science Journal Classification (ASJC) codes

  • Human-Computer Interaction
  • Information Systems

Keywords

  • Information Seeking Strategies
  • Language models
  • Search models

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