Testing the expectancy disconfirmation model of citizen satisfaction with local government

Keyphrases

• Local Government 100%
• Disconfirmation 100%
• Citizen Satisfaction 100%
• Expectancy Disconfirmation Model 100%
• Public Administration 66%
• New York City 33%
• Survey Methodology 33%
• Telephone Survey 33%
• Management Implications 33%
• Self-administered Questionnaire 33%
• Customer Satisfaction 33%
• Nationwide Sample 33%
• Local Government Services 33%
• Online Self 33%
• Satisfaction Judgment 33%

Economics, Econometrics and Finance

• Local Government 100%
• Public Administration 100%
• Private Sector 50%
• Public Service 50%

Social Sciences

• Public Administration 100%
• Private Sector 50%