The effect of culture on the curvilinear relationship between performance and turnover

Michael C. Sturman, Lian Shao, Jan H. Katz

Research output: Contribution to journalArticlepeer-review

60 Scopus citations

Abstract

Although researchers have theorized that there exists a curvilinear relationship between job performance and voluntary turnover, their research has been tested in the United States or culturally similar Switzerland. Through a study of the performance-turnover relationship from a multinational serviceoriented organization in 24 countries, we demonstrate that the general relationship between performance and turnover is similar across countries but the details of that relationship change across countries. Using 4 cultural dimensions-in-group collectivism, power distance, uncertainty avoidance, and performance orientation-we find that cultural factors alter the overall probability of voluntary turnover and influence the degree of curvilinearity in the performance-turnover relationship. Our findings have implications for research on the performance-turnover relationship, turnover research, and practice.

Original languageEnglish (US)
Pages (from-to)46-62
Number of pages17
JournalJournal of Applied Psychology
Volume97
Issue number1
DOIs
StatePublished - 2012
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Applied Psychology

Keywords

  • Cross-culture study
  • Job performance
  • Voluntary turnover

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