The effects of decision-making style on openness and satisfaction within japanese organizations

Lea P. Stewart, Stella Ting-Toomey, William B. Gudykunst, Tsukasa Nishida

Research output: Contribution to journalArticle

13 Citations (Scopus)

Abstract

Although decision-making style and openness have been well-researched in North American organizations and popular folklore contends that Japanese managers use a more participative decision-making style that leads to open communication, little research has been conducted by communication researchers in this area in Japanese organizations. This study examines the influence of decision-making style on communication openness and satisfaction in Japanese organizations. Two hundred ninety-seven employees of Japanese organizations were surveyed in Japanese to determine their preferred managerial decision-making style and the actual decision- making style of their supervisors. In addition, they were asked to rate their supervisors' message-sending and message-receiving openness and their satisfaction with various facets of their jobs and their organizations. Overall, Japanese employees preferred persuasive or consultative managerial decision-making styles and were more satisfied when there was a congruence between their preferred decision-making style and the decision-making style of their manager.

Original languageEnglish (US)
Pages (from-to)236-251
Number of pages16
JournalCommunication Monographs
Volume53
Issue number3
DOIs
StatePublished - Sep 1986

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Decision making
decision making
Supervisory personnel
Communication
Managers
employee
Personnel
manager
Openness
Decision Making
communication
communication research
folklore

All Science Journal Classification (ASJC) codes

  • Communication
  • Language and Linguistics

Cite this

Stewart, Lea P. ; Ting-Toomey, Stella ; Gudykunst, William B. ; Nishida, Tsukasa. / The effects of decision-making style on openness and satisfaction within japanese organizations. In: Communication Monographs. 1986 ; Vol. 53, No. 3. pp. 236-251.
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The effects of decision-making style on openness and satisfaction within japanese organizations. / Stewart, Lea P.; Ting-Toomey, Stella; Gudykunst, William B.; Nishida, Tsukasa.

In: Communication Monographs, Vol. 53, No. 3, 09.1986, p. 236-251.

Research output: Contribution to journalArticle

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