The measurement of experienced burnout

Christina Maslach, Susan E. Jackson

Research output: Contribution to journalArticlepeer-review

4563 Scopus citations

Abstract

A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.

Original languageEnglish (US)
Pages (from-to)99-113
Number of pages15
JournalJournal of Organizational Behavior
Volume2
Issue number2
DOIs
StatePublished - Apr 1981
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Applied Psychology
  • Sociology and Political Science
  • Psychology(all)
  • Organizational Behavior and Human Resource Management

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