Utilizing social media to improve local government responsiveness

David Lorenzi, Soon Chun, Nabil Adam, Jaideep Vaidya, Neelima Vegesna, Seth Wainer, Basit Shafiq, Zamil Alzamil, Vijayalakshmi Atluri

Research output: Chapter in Book/Report/Conference proceedingConference contribution

13 Scopus citations


In this paper, we investigate ways that social media platforms can enhance the responsiveness of branches of local government that deal primarily in performing tasks on the behalf of citizens or interacting with them. More specifically, we utilize the Twitter platform (on the web and capable smartphones) to provide a two way communications channel between a local government system and citizens. Through such social media driven communication, citizens can submit requests for work to be completed, which could then be carried out by the local government. The goal of such a system is to enable the local government to increase responsiveness and gain efficiency in its manpower usage through optimized route planning and intelligent work dispatch.

Original languageEnglish (US)
Title of host publicationdg.o 2014 - Proceedings of the 15th Annual International Conference on Digital Government Research - Open Innovations and Sustainable Development in Government
Subtitle of host publicationExperiences from Around the World
PublisherAssociation for Computing Machinery
Number of pages9
ISBN (Print)9781450329019
StatePublished - 2014
Event15th Annual International Conference on Digital Government Research, dg.o 2014 - Aguascalientes, Mexico
Duration: Jun 18 2014Jun 21 2014

Publication series

NameACM International Conference Proceeding Series


Other15th Annual International Conference on Digital Government Research, dg.o 2014

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications


  • Local government
  • Smartphones
  • Social media


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