@inproceedings{6df38f5ac9f746dc975cc2d29ec06ac7,
title = "Utilizing social media to improve local government responsiveness",
abstract = "In this paper, we investigate ways that social media platforms can enhance the responsiveness of branches of local government that deal primarily in performing tasks on the behalf of citizens or interacting with them. More specifically, we utilize the Twitter platform (on the web and capable smartphones) to provide a two way communications channel between a local government system and citizens. Through such social media driven communication, citizens can submit requests for work to be completed, which could then be carried out by the local government. The goal of such a system is to enable the local government to increase responsiveness and gain efficiency in its manpower usage through optimized route planning and intelligent work dispatch.",
keywords = "Local government, Smartphones, Social media",
author = "David Lorenzi and Soon Chun and Nabil Adam and Jaideep Vaidya and Neelima Vegesna and Seth Wainer and Basit Shafiq and Zamil Alzamil and Vijayalakshmi Atluri",
year = "2014",
doi = "10.1145/2612733.2612773",
language = "English (US)",
isbn = "9781450329019",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
pages = "236--244",
booktitle = "dg.o 2014 - Proceedings of the 15th Annual International Conference on Digital Government Research - Open Innovations and Sustainable Development in Government",
note = "15th Annual International Conference on Digital Government Research, dg.o 2014 ; Conference date: 18-06-2014 Through 21-06-2014",
}